Refund Policy for One Fab Home
Last Updated: 29 January 2024
At One Fab Home, we are committed to ensuring customer satisfaction. Our refund policy has been crafted to reflect our dedication to providing quality products and services. Below are the details of our refund policy, outlining the conditions under which refunds are applicable.
Digital Products and Consultations
Please note that we do not offer refunds on any digital products or consultation services. We believe in and stand by the quality and value of our digital offerings and expert advice. Before purchasing, we encourage you to review all the product information and, if you have any questions, to reach out to us at [email protected].
Refunds on Defective Items:
We offer refunds for physical products only if they are defective. To be eligible for a refund:
- Condition of Item: The item must be returned in the same condition in which it was received. It should be unused and in its original packaging.
- Proof of Defect: You must provide proof of the defect. Please send a detailed description of the defect and photographic evidence to our customer service team.
- Return Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Refund Policy, please contact us at [email protected].